![]() Gartner’s Magic Quadrant evaluates 18 CRM and CX implementation service providers. Thanks to everyone who has made this happen.” To Deloitte, this is a testament to clients, teams and alliance partners around the world. We have been positioned as a Leader now for seven times in a row. Main adds, “Deloitte is thrilled to receive this recognition from Gartner, as a Leader in the CRM and customer experience implementation services market. These services are specific to improving clients’ sales, customer service and marketing operations and interactions with customers and also include commerce transaction enablement.” Gartner defines CRM and customer experience (CX) implementation service market as “project-based services to help clients develop a CX strategy, transform a customer relationship, and/or design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. ![]() We tap into our strategy consulting, human centered design, creative, AI, technology, future of work, and innovation process to uncover customer insights, develop approaches and implement solutions that allow clients to be constantly relevant in those special moments with their customers.” “At Deloitte, our customer experience services and a client’s digital business transformation go hand in hand. “Creating the best experience in the moments that matter most for customers is critical to keeping them happy and advancing companies everywhere,” says Andy Main, principal, Deloitte Consulting LLP, and head of Deloitte Digital. ![]()
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